Refund policy
Refund Policy for Stephen Nasse Racing Merchandise Shop
Effective Date: 01/01/2023
Thank you for shopping at Stephen Nasse Racing Merchandise Shop located at www.stephennasse.com. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned under the following conditions:
**1. Notification Period**
To be eligible for a refund, you must notify us within 1 week (7 days) of receiving your merchandise of any issue that you deem warrants a return and refund. Notification beyond the 1-week period will render the product ineligible for a return or refund under our policy.
**2. Return Condition**
For the merchandise to be eligible for a return, please ensure that:
- The merchandise was received in the last 7 days.
- The merchandise is in its original condition, unused, and with all tags still attached.
- You have the receipt or proof of purchase.
**3. Return Process**
To initiate a return, please contact us with your order number and details about the product you would like to return. We will provide you with instructions on how and where to send the returned goods. Customers are responsible for the return shipping costs unless the return is due to our error (you received an incorrect or defective item, etc.).
**4. Refund Discretion**
Refunds are granted at the discretion of Stephen Nasse Racing Merchandise Shop. Upon receipt of the returned merchandise, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund.
**5. Exceptions**
Some items are non-refundable and non-exchangeable. These include:
- Customized items or personalized items
- Sale items or gift cards
- Merchandise that has been worn, used, or altered
**6. Contact Us**
If you have any questions about our Refund Policy, please contact us at:
- info@stephennasse.com
We are committed to ensuring the satisfaction of our customers and will endeavor to resolve your issue promptly and efficiently.
Effective Date: 01/01/2023
Thank you for shopping at Stephen Nasse Racing Merchandise Shop located at www.stephennasse.com. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned under the following conditions:
**1. Notification Period**
To be eligible for a refund, you must notify us within 1 week (7 days) of receiving your merchandise of any issue that you deem warrants a return and refund. Notification beyond the 1-week period will render the product ineligible for a return or refund under our policy.
**2. Return Condition**
For the merchandise to be eligible for a return, please ensure that:
- The merchandise was received in the last 7 days.
- The merchandise is in its original condition, unused, and with all tags still attached.
- You have the receipt or proof of purchase.
**3. Return Process**
To initiate a return, please contact us with your order number and details about the product you would like to return. We will provide you with instructions on how and where to send the returned goods. Customers are responsible for the return shipping costs unless the return is due to our error (you received an incorrect or defective item, etc.).
**4. Refund Discretion**
Refunds are granted at the discretion of Stephen Nasse Racing Merchandise Shop. Upon receipt of the returned merchandise, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund.
**5. Exceptions**
Some items are non-refundable and non-exchangeable. These include:
- Customized items or personalized items
- Sale items or gift cards
- Merchandise that has been worn, used, or altered
**6. Contact Us**
If you have any questions about our Refund Policy, please contact us at:
- info@stephennasse.com
We are committed to ensuring the satisfaction of our customers and will endeavor to resolve your issue promptly and efficiently.